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Benefits Coordinator Job Description

Publish: April 17, 2021

Author: StrongerTeams Editorial

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Benefits Coordinator Job Description

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A Benefits Coordinator oversees an organization’s benefits schemes and ensures that they run smoothly and efficiently.

The role involves close collaboration with the entire workforce and liaison with scheme providers and demands attention to detail, time management skills, as well as the ability to handle confidential information with integrity.

The job can be a stepping stone to a supervisory or management position within the benefits function.

Similar Job Titles:

HR Specialist, Benefits Representative, Benefits Counselor, Benefits Enroller, Benefits Enrollment Specialist

What Does a Benefits Coordinator Typically Do?

A Benefits Coordinator advises employees, administers an organization’s benefits programs, maintains records, ensures coordination with the payroll function, and responds to employee queries.

A Benefits Coordinator’s tasks include:

Advising employees on the organization’s benefit programs
Handling benefits claims, enrollments, and cancellations
Liaising with providers
Maintaining employee benefits records
Coordinating benefits contributions with payroll
Resolving employee queries
Maintaining records for providers, legislative authorities, and auditors

Advising Employees on the Organization’s Benefit Programs

A Benefits Coordinator is the main point of contact for employees to get information on the organization’s benefits programs.

Individual benefits schemes can be complex, and a Benefits Coordinator knows each scheme in enough detail to answer the majority of questions and offer sound advice. A trust relationship should exist between each employee and a Benefits Coordinator due to the private nature of the information.

Handling Benefits Claims, Enrollments, and Cancellations

All claims, enrollments, and cancellations from employees are dealt with by a Benefits Coordinator, who works with the employee to fill out the necessary paperwork, passes the documents on to the provider, and follows up to ensure resolution.

The speed at which claims, enrollments, and cancellations are handled is important to the employee, so a Benefits Coordinator develops efficient routines and processes to ensure matters are resolved quickly.

Liaising With Providers

Benefits providers view a Benefits Coordinator as an important contact for day-to-day administrative matters.

Similarly, a Benefits Coordinator develops contacts within each provider’s organization to help speed up claims processing, enrollments, or reporting and thus improve the efficiency of the whole benefits administration process.

Maintaining Employee Benefits Records

Benefits administration is highly complex, as each employee may be eligible for different packages. A Benefits Coordinator ensures that employee benefits records are kept correct, complete, and up to date.

The records reflect scheme membership, enrollment date, and claims history by employee and should also track scheme uptake as a percentage of the total eligible workforce. The records should also be managed in such a way that they are instantly accessible.

The amount of data is potentially huge, and a Benefits Coordinator is responsible for it being correct, complete, and readily accessible.

Coordinating Benefits Contributions With Payroll

A Benefits Coordinator collates all benefits scheme information and hands the data onto payroll in the correct format.

Payroll ensures that both employee and organization contributions to each scheme are processed and deducted correctly. A Benefits Coordinator guarantees that the data handed over to payroll is complete and correct.

Resolving Employee Queries

Employees frequently need help with or information about benefits schemes, and a Benefits Coordinator is the first point of contact for assistance.

A Benefits Coordinator should be friendly, helpful, and knowledgeable enough to answer most questions immediately. Employee queries may be disruptive, but experienced Benefits Coordinators prioritize dealing with them to ensure employees are happy with their scheme membership.

Maintaining Records for Providers, Legislative Authorities, and Auditors

All the organization’s benefits-related records should be kept readily available to external agencies in the required formats.

The maintenance of the records should go hand in hand with internal record-keeping, but a Benefits Coordinator must be aware of any special requirements by authorities, providers, or auditors.

Roles a Benefits Coordinator Typically Collaborates With

A Benefits Coordinator works in close collaboration with the following roles:

Collaborative Roles
Compensation and Benefits Manager	Payroll Manager	HR Coordinator
HR Manager	Human Resources Executive	Senior HR Specialist
Benefits Analyst	Benefits Administrator	Benefits Manager

Benefits Coordinator Salary

A Benefits Coordinator’s earnings fall on average between $37,000 and $56,000 a year in the U.S., with the average (median) lying at $45,564.

What Is the Benefits Coordinator Pay Difference by Location?

Location exercises the following influence on a Benefits Coordinator’s earnings:

City	Average Salary
San Francisco, CA	$56,956
Austin, TX	$44,813
Washington, D.C.	$50,722
Seattle, WA	$49,820
Boston, MA	$51,337
Milwaukee, WI	$45,095
New York, NY	$54,814
Denver, CO	$46,079

What Is the Benefits Coordinator Pay Difference by Experience Level?

Experience will affect a Benefits Coordinator’s salary as follows:

Experience Level	Average Salary
< 1 year	$43,339
1–4 years	$47,353
5–9 years	$49,142
10–19 years	$49,549
20+ years	$49,549